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ERP/CRM

Enterprise Resource Planning

Delivering accurate, relevant, timely, and credible business information to customers, partners and suppliers is one of the most important things your company can do to achieve and sustain competitive advantage. The volume and variety of content your company produces in internal processes such as human resources, and external ones like supply chain management, is expanding annually. And that information can be even more valuable than the tangible goods or services you sell.

But yesterday's enterprise resource planning (ERP) infrastructure doesn't always do the job. ZTI's Enterprise Resource Management (ERM) solution empowers your company to more efficiently integrate, optimize, and support the data used to manage human, financial, material and information resources.

CRM

ZTI is focused on organizational development based on the pivotal factor for a successful business - the Customer. We were born out of the need for change management surrounding the introduction of Customer Relationship Management (CRM) technology. ZTI Group has grown into an organization that (through research, analysis, consulting and facilitation) helps companies maintain a focus on continuing to develop, evolve, improve and measure the Customer Experience. We work with our clients to develop key customer strategies, processes and behaviors to improve the customer experience and encourage customer loyalty.